© 2019 HOGAN PHARMACY PARTNERS

Website FAQ’s for Residents and Families

 

  1. I have a question about my loved one’s medications – who do I talk to?
     

    • As a first start, all questions about a Resident’s care and medications need to be directed to their nurse, as they know your loved one best.However, all our nurses know that the Hogan Pharmacy Pharmacists are available to answer any medication related questions at any time.We are also available to have pharmacists participate in family meetings, if you wish!

       

  2. Who do I speak to about my bill?
     

    • You can call our Accounts department at 519-342-3010 extension 102, or use our toll-free line 1-888-223-1011, Monday to Friday, 9am-5pm
       

    • You can also send an email anytime to hpp_accounts@hoganrxgroup.com or feel free to use the form at the bottom of the page!
       

    • If you are at one our long-term facilities, ask to speak to our on-site regulated pharmacy technician!
       

    • Come and visit our Accounts department in person at our main offices at 704 Eagle Street North, Unit B, Cambridge

      • Please note that the Cambridge office will accept cash or debit/Interact payments!

         

  3. How can I pay my bill?
     

    • We can arrange for monthly automatic withdrawal from a bank account, or automatically bill you credit card for the easiest, no-worry option

      • Download the form
         

    • You can use on-line banking, we have accounts set up with all major Canadian financial institutions (e.g. RBC, CIBC, TD, BMO, Credit Unions)

      • Your payee information is 8 digit alpha numeric

      • Search for Hogan Pharmacy Partners Ltd.

      • Do NOT use the Hogan accounts ending “1969”
         

    • Send us a cheque by mail to:

                   Hogan Pharmacy Partners Ltd.

                   704 Eagle Street North, Unit B

                   Cambridge, ON

                   N3H 1C3

                  (please do not mail cash or coins)
 

There are also Hogan Pharmacy drop boxes located at each long-term care for a postage-free alternative!


If you have any questions feel free to contact us below: